Server Cancellation Charges

If you have cancelled your server subscription but are still being charged, please read the steps below to resolve this issue.

Why am I still being charged?#

When a server is cancelled, it does not disappear immediately. The system goes through specific phases before data is deleted and billing stops:

1. Suspended: Services stop working due to non-payment or cancellation request. Data is safe.
2. Canceled: All services are unavailable. You cannot play on the server or access files via the dashboard. However, your data remains stored on our servers.
3. Terminated: After a set period following the "Canceled" status, your server data is permanently deleted from our infrastructure.

Charges may continue to appear if the system has not yet processed the cancellation request or if the billing cycle for the current month has not completed. Once a server reaches the Terminated status, no further charges will be applied and all data is lost.

How to stop charges on a cancelled server#

If you believe your server was cancelled weeks ago but you are still seeing charges:

1. Log in to your dashboard.
2. Locate the server in question.
3. Check the status label next to the server name.
   • If it says Active, the cancellation request may not have been processed yet, or you are looking at a different service (e.g., a new subscription added recently).
   • If it says Canceled or Terminated, the server is no longer active. Charges for future months will stop automatically once the termination process completes.
4. If the status shows Active but you are certain you cancelled it, open a support ticket to verify the cancellation request and check your payment method details.

Can I recover my data?#

• If status is Canceled: Your data is still on our servers. You can contact support to temporarily reactivate the server so you can download your files, or you may choose to uncancel the server and pay for a new month.
• If status is Terminated: All data has been permanently deleted. There is no way to recover your files.

Payment Methods#

We accept Credit & Debit Cards and Atomic Host Balance. If you have an unused balance on your account, we will refund any portion of a service you have already paid for if you cancel within the notice period defined in our Terms of Service.